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Ongoing Support + Care Plans

Flexible website care, support hours, and strategic guidance to keep your digital presence healthy, current, and moving forward.

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Request a Support Review
OVERVIEW

Support that continues after launch

Flexible support for your website, content, marketing, and digital details — so your business can keep moving without starting a full project every time something needs attention.

Your website and marketing should not sit untouched after launch. Platforms change, integrations need attention, content becomes outdated, campaigns evolve, and small improvements can make a meaningful difference over time.

Ongoing Support & Care Plans give you access to a trusted partner for website care, content updates, marketing support, technical checks, and strategic guidance as your needs change.

Ongoing support can help with:

Website Care
Content updates
Technical checks
Marketing support
Strategic guidance
Small improvements over time

Three Ways to Get Ongoing Support

Website Care Plans icon

Website Care Plans

For businesses that want regular maintenance, technical checks, updates, monitoring, and peace of mind. Website care helps protect your investment by keeping your site updated, monitored, and supported. Depending on your plan, this may include security checks, backups, software or platform updates where applicable, performance reviews, analytics reporting, and support for key website functionality.

Plan Details
Support Hours & Block Hours icon

Support Hours & Block Hours

For businesses that need flexible help with website updates, content changes, small improvements, troubleshooting, marketing support, or consulting. Support hours can be used across Vertical Insite direct services, including website updates, content support, landing page edits, UX improvements, analytics review, consulting, and smaller marketing needs.

Support Details
Ongoing Advisory Support icon

Ongoing Advisory Support

For clients who want strategic guidance, planning, or regular check-ins without a larger project scope. Ongoing advisory support is customized based on your needs and may include strategy conversations, marketing direction, website improvement planning, campaign guidance, or help deciding what to prioritize next.

Advisory Details

Care Plan Options

Quarterly Care

Best for: Websites that do not change often but still need consistent protection and maintenance.

Includes:

  • Quarterly website maintenance
  • Core website updates
  • Plugin or platform updates where applicable
  • PHP updates where appropriate
  • Security checks
  • Backup verification
  • Speed/performance checks
Response time 24–48 hours
Good fit if...

Your website is important, but it is not changing constantly. You want someone keeping an eye on it and making sure the basics are not neglected.

Monthly Care

Best for: Businesses using their website as an active marketing tool and wanting more regular support.

Includes:

  • Everything in Quarterly Care
  • Monthly maintenance
  • Analytics data
  • Basic marketing strategy suggestions
  • 5 support hours per year for website updates or small improvements
Most common fit
Response time 24 hours
Good fit if...

Your website supports your marketing, but you do not need heavy ongoing implementation every month. You want regular insight, basic guidance, and some built-in time for updates throughout the year.

Priority Care

Best for: Businesses with active websites, critical functionality, ongoing marketing activity, or a need for higher-touch support.

Includes:

  • Everything in Monthly Care
  • 10 support hours per year
  • Priority response
  • Emergency phone support when needed
  • Google Tag Manager setup for selected buttons, phone numbers, pages, and targeted marketing areas
  • UTM link creation for campaigns
  • Analytics review
  • Yearly 1-hour strategy meeting
  • Follow-up audit
Response time 24 hours + emergency phone support when needed
Good fit if...

Your website plays an important role in leads, campaigns, sales, booking, communication, or client experience — and you want more proactive guidance around what is working and what can be improved.

FLEXIBLE SUPPORT HOURS

Not every need is a full project.

Not every need is a full project. Sometimes you need a page updated, content added, a form checked, a landing page adjusted, a blog formatted, a campaign link created, or a strategy question worked through.

Support hours give you flexible access to Vertical Insite direct services without needing a separate project scope every time.

Support hours may be used for:
  • Website updates
  • Landing page updates
  • Analytics review
  • Marketing consulting
  • Campaign support
  • Email/newsletter support
  • Local SEO + visibility updates
  • Content edits
  • Blog formatting
  • Troubleshooting
  • UX improvements
  • Google Business Profile support
  • SEO-related page updates

Block Hour Savings

10% Off - Block prices

10–19 hours

10% off hourly rate

20% Off - Block prices

20–29 hours

20% off hourly rate

30% Off - Block prices

30+ hours

30% off hourly rate

Block hours may be purchased in advance and used as needed.
The more hours you purchase, the more you save.

Block Hour Terms
  • VALID FOR ONE YEAR FROM THE DATE OF PURCHASE. 
  • MAY BE USED ACROSS VERTICAL INSITE DIRECT SERVICES.
  • DO NOT APPLY TO OUTSIDE SPECIALIST COSTS.
  • A RUNNING BALANCE CAN BE REQUESTED AT ANY TIME.
  • LARGER-SCOPED PROJECTS MAY REQUIRE A SEPARATE ESTIMATE.

Clients with an active care plan or ongoing support agreement may receive a reduced hourly rate before block-hour discounts are applied. If outside specialist support is needed, such as advanced Google Ads management for larger campaigns, that work is discussed and estimated separately.

Not sure what kind of support you need?

Start with a support review. We will look at where things stand, what you need now, and what type of support makes the most sense.

Schedule a Call
WHEN SUPPORT BECOMES A PROJECT

Some work deserves a clear scope before it begins.

Some work is better handled as a defined project rather than ongoing support.

  • New website builds
  • Website redesigns
  • Major structural changes
  • Large content migrations
  • Complex custom development
  • Advanced third-party integrations
  • Larger Google Ads campaigns
  • Large-scale campaign strategy or implementation
  • Specialist work outside Vertical Insite direct services

When something falls outside support hours or care plan coverage, you will receive a clear recommendation and estimate before work begins.

NEW TO VERTICAL INSITE?

Already have a website?
Support may still be available.

Yes, support may be available for websites Vertical Insite did not originally build.

Before taking over care or support, a baseline review is required to understand the condition of the site, how it was built, what tools are being used, and whether there are any security, performance, integration, hosting, or structural concerns.

If cleanup is needed before ongoing support begins, you will receive a recommended path forward.

How to Get Started

  1. Request a Support Review

    Start by sharing your website and current support needs.

  2. Review the Website + Goals

    Your site, tools, current needs, and support priorities are reviewed.

  3. Receive a Recommended Path

    Get a clear recommendation for the right support path.

  4. Set Up Ongoing Support

    If it is a good fit, the right structure is put in place.

Schedule a Strategy Call
View Our Process
Before You Decide

Support FAQs

A care plan is best if you want ongoing website maintenance, monitoring, and support. Block hours are best if you need flexible help with updates, improvements, content, or marketing support as needs come up.

Yes. Block hours are available for many clients, depending on availability and the type of support needed. Clients with an active care plan or ongoing support agreement may receive a reduced hourly rate.

Support hours can be used for Vertical Insite direct services, including website updates, content edits, troubleshooting, landing page changes, analytics review, marketing consulting, and smaller implementation needs.

Support hours do not cover outside specialist costs or larger-scoped projects. If a third-party specialist is needed, such as for more advanced Google Ads campaign management, that work is estimated separately.

Yes. Block hours are valid for one year from the date of purchase.

Often, yes. A baseline review is required first so the site can be evaluated for platform, structure, tools, integrations, hosting, security, performance, and overall supportability.

Care plans may include performance checks, visibility snapshots, analytics review, Search Console review, and strategy suggestions depending on the plan. Full SEO strategy, content development, or major optimization work is handled separately.

Monthly Care and Priority Care include a set number of support hours per year that may be used for updates. Larger content needs or new pages may require additional support hours or a separate project scope.

Quarterly Care includes a 24-48 hour response time. Monthly Care includes a 24-hour response time. Priority Care includes 24-hour response and emergency phone support when needed.

If your needs involve a new website, redesign, major restructuring, larger campaign planning, or broader strategic work, a project-based engagement may be a better fit. Visit Ways to Work Together to explore other engagement options.

Clarity creates momentum

Let's create a clearer, more connected brand experience across your website, messaging, and marketing.

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